Cancellation & Refund

Order Cancellation Before Shipment:
- Customers can cancel their order within 24 hours after placing it for a full refund.
- After the 2 DAYS period, the order can no longer be canceled as it will be processed for shipment.
Cancellation After Shipment:
- Once the order is shipped, cancellations are no longer possible. However, customers can initiate a return request after receiving the product if eligible.
How to Cancel:
- Customers can cancel their orders by reaching out to our customer service team via email at thebrlleather@gmail.com or calling us at +919818345107.
- Please provide your order number and reason for cancellation when contacting us.

Eligibility for Refunds:
- Items must be returned within 7 Days from the date of delivery.
- The product must be unused, in its original condition, and include all original packaging.
- Certain items, such as personalized or custom-made products, may not be eligible for returns unless they are defective or damaged.
Process for Returns:
- To initiate a return, please contact us at thebrlleather@gmail.com or +919818345107 with your order details and the reason for the return.
- Once your return is approved, you will receive a return shipping label and instructions on how to send back the item.
Refund Method:
- Refunds will be processed once the returned item is inspected and deemed eligible.
- The refund will be credited to the original payment method within 5-10 business days after receiving and inspecting the item.
Non-Refundable Items:
- Items on sale or promotional items are non-refundable unless defective.
- Custom and personalized orders cannot be refunded unless there is an error or defect in the product.

If you receive a damaged or defective product, contact us immediately at thebrlleather@gmail.com or +919818345107 with photos of the damage.
We will arrange for a replacement or refund based on the customer’s preference and product availability.

Customers are responsible for the shipping costs of returns, except when the product is defective or the wrong item was shipped.
Original shipping costs are non-refundable